Frequently asked questions
Here are some common questions.
Our brand tailor our online services to fit the unique needs of customer across India, helping them to get custom made ornaments as per their requirements.
You can reach our customer support team by emailing hello@izabrati.in, calling +91 9400639818, or using the live chat on whatsapp. Our dedicated team is available to assist with any inquiries or issues.
We’re committed to providing prompt and effective solutions to ensure your satisfaction.
Refunds are issued only for products that arrive damaged.
For Damaged Products contact us via e-mail hello@izabrati.in within 48 hours and check our store policy for more information.
For replacement requests you'll need to share with us:
- The original clear unboxing video of the product,
- image of the item and
- its defects.